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Frequently Asked Questions


Visiting the shop


Do you have a storefront?
We do! The shop is open 12-6 Wednesdays to Fridays, and 11-4 Saturdays and Sunday. We currently have a 5 person limit, including children, and we require that all visitors wear masks.

Does your store have parking?
We are located in a residential area and street parking is readily available!

Is your store accessible?
Yes! Our store is one level and there are no steps in or out. There is a very small ramp up to the front door, and we have an accessible bathroom.


Using Our Website


How do I order a specific amount of fabric?
On each fabric product page, there is a pair of drop-down menus underneath the price of that fabric. These two menus determine the length of the cut you are ordering. The first is for full yards, and the second is for partial yards. For example, if you would like to order two yards of a fabric, select '2' from the first menu, and '0' from the second. Or if you'd like a half-yard cut only, choose '0' from the first menu, and '1/2' from the second! One more example: if you'd like 1 3/4 yards, choose '1' from the first menu, and '3/4' from the second!

Choose your amount before you click 'add to cart'. The default amount is one full yard. Your can also edit amounts from within your cart before checkout. 

The choices available in the drop-down menus reflect our current stock levels of any given fabric. If you are not able to choose '5' from the first menu, that means we have less than 5 yards in stock of that particular fabric.

All pieces are cut as one continuous length.

Do you cut continuous pieces of fabric?
Yes! However, sometimes there are splits on bolts that we don’t know about until we cut an order, although this is rare. If we’re low on a fabric and are unable to provide a continuous cut, we will always check with you before shipping and will refund your order if that doesn’t work for your project.

Can I order multiple cuts of the same fabric?
No, if you would like one fabric cut into several pieces, you would need to place multiple orders.

Bummer! What I want is sold out / I want more yardage than you have available! Will you be restocking?
Not all items can be restocked, but please feel free to get in touch if you’d like to check on or request a restock and we’ll see what we can do!

Can I order a fat quarter of fabric?
We do not currently offer 1/4 yard cuts due to time and financial restraints, but we do occasionally add pre-cut fat quarters to the website in limited quantities, as well our our own staff-curated Fat Quarter bundles!

Can I order swatches?
Unfortunately, we cannot swatch fabrics at this time. We do our best to provide accurate photos and as much information as possible for you to order the right fabrics.

Do you take special orders for fabrics?
At this time, we are not able to take special orders for fabrics, but if we run out of something that you’re interested in, please feel free to contact us and we’ll see if we are able to restock it.

Can I buy a gift card?
Absolutely! We think that would make a wonderful gift! Please go here to purchase the amount you would like. You will be emailed a digital certificate that you can print and gift, or forward to the recipient.

What is your privacy policy?
We do not share or sell information, and will only send email marketing if you elect to sign up for our email newsletter. In the future, will be tracking customer activity in order to offer frequent buyer discounts, but this will be an opt-in rewards system.


Shipping


I'm in / visiting Pittsburgh! Can I pick up my order at your shop?
Of course! At checkout, just choose the in-store pickup option instead of shipping. Collection times are the same as the regular shop hours. Please note that you will receive an email when your order is ready for pickup; we can’t promise it will be ready for you if you come before you receive this email. We aim to pack orders within 1 business day, but it may take up to 3.

What are your shipping rates?
We look for the cheapest solutions using USPS and UPS, and give you a choice of Priority or Ground shipping. We charge a bit more than we think it will cost, and then always issue you a refund for the difference if your shipping costs less! 

Orders over $200 qualify for free ground shipping!

When will my order ship?
We pack and process Priority orders within 4 business days (weekends and holidays are excluded). Please note that shipping times are currently longer due to factors outside our control.

I'm taking a class at Cut & Sew, how do I get supplies?
Yay! That's so fun! We generally supply everything needed for classes at Cut & Sew Studio, and the class supply lists will always be on the relevant class page at the Cut & Sew website. Your teacher should answer questions about projects, but of course we can help you shop if needed! Shoot us an email with your questions!

Many people don't realize that we are literally right next door to Cut & Sew! In the same building! If you are shopping online for class supplies, for yourself or for a child in one of their kids' classes, you are more than welcome to pick up your materials during class! Simply let your teacher know at the beginning of class, and they will grab your bag for you! Be sure to choose 'in-store pickup' at checkout, so that you are not charged shipping.

PLEASE NOTE: You will not be able to shop during class outside of our shop hours. It is very important that you purchase all your supplies prior to your class.

Do you ship internationally?
Unfortunately, at this time we can only ship within the US.

Can I pay extra for expedited shipping?
Unfortunately, not at this time. We do our best to ship items ASAP, but make sure to keep our shipping times in mind when ordering fabrics!


Returns


Can I return unwanted items?
We will accept returns for store credit on unopened kits and notions within 14 days of purchase. Original shipping charge is non-refundable and buyer pays return shipping. There are no returns on fabric.

Can I cancel my order?
We’ll do our best to cancel any order if it’s not already been cut. Please reach out to us as soon as possible and we’ll see what we can do!

What if I ordered the wrong product?
If you have not yet received your order, please reach out to us and let us know as soon as possible. If you have already received your order, we accept returns for store credit on unopened kits and notions. There are no returns on fabric.

Oh no! There's a mistake in my order!
We’re so sorry! Please let us know right away if this happens and, of course, if we get your order wrong we will correct it with no extra cost to you. Get in touch at hello@firecrackerfabrics.com!


Other


Will you hem my jeans? Fix the hole in my shorts? Make curtains for me?
Nope! We do not offer tailoring or repair services, but check out Cut & Sew Studio to learn some sweet new sewing skills and tackle that fix-it project yourself. We are not able to recommend a local tailor or alterations expert, but a Google search should get you what you need!

Do you have sales?
We try to keep our fabric prices as low as possible, and also source discounted deadstock fabrics to help fabric prices affordable. We do have occasional sales, but cannot tell you specifically when or what will be in the sale beforehand.

Do you donate fabric gifts for raffles/NGOs?
We do! We love to support Pittsburgh based nonprofits! We’re not able to donate every time, but please email us at hello@firecrackerfabrics.com with your request.


Classes


Do you offer classes?
Our shop shares a space with Cut & Sew Studio, a fully-equipped sewing studio that offers wonderful classes, ranging from an introduction to sewing to advanced pattern-making! Check out their classes page for more info. (P.S. We share a space but not an owner! :) Please direct class-specific questions to their website!)


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