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Frequently Asked Questions


Shipping


Shipping Rates & Free Shipping
We look for the cheapest solutions using USPS and UPS, and give you a choice of Priority or Ground shipping. We charge a bit more than we think it will cost, and then refund the difference if your shipping costs more than $1.50 less.

If you are very far away from us and have an unusually large order (such as to Hawaii and Alaska) we may have to reach out and ask for additional shipping fees (this has only happened a couple of times).

Orders over $150 qualify for FREE GROUND SHIPPING! Some bulky fabrics are excluded from this offer because we will lose too much money shipping them free. Those fabrics will have a note on the product page which says "NOT ELIGIBLE FOR FREE SHIPPING".

Shipping Times
We ship orders within 5 business days (weekends and holidays are excluded). If you need your order to ship faster, please choose PRIORITY SHIPPING and include a note (or email us) to say that you are in a hurry.

International Shipping
Unfortunately, at this time we can only ship within the US.

Expedited Shipping
Unfortunately, not at this time. We do our best to ship items ASAP, but make sure to keep our shipping times in mind when ordering fabrics!

Picking Up Orders In-Store
At checkout, just choose the CURBSIDE PICKUP option instead of shipping. Collection times are the same as the regular shop hours. Please note that you will receive an email when your order is ready for pickup; we can’t promise it will be ready for you if you come before you receive this email. We aim to pack orders within 2 business days, but it may take up to 3. When your order is ready to pick up, please come inside the shop during normal business hours and give us the name on the order.

Cut & Sew Studio - Class Supplies
PLEASE NOTE, WE ARE A SEPARATE BUSINESS! We are attached to Cut & Sew, but all class questions should be directed to them.

We generally supply everything needed for classes at Cut & Sew Studio, and the class supply lists will always be on the relevant class page at the Cut & Sew website. Your teacher should answer questions about projects, but of course we can help you shop if needed! 

We are literally right next door to Cut & Sew! In the same building! If you are shopping online for class supplies, for yourself or for a child in one of their kids' classes, you are more than welcome to pick up your materials during class! Simply let your teacher know at the beginning of class, and they will grab your bag for you. Be sure to choose 'Curbside Pickup' at checkout, so that you are not charged shipping.

PLEASE NOTE: You will not be able to shop during class outside of our shop hours. It is very important that you purchase all your supplies prior to your class.


Using Our Website


How do I order a specific amount of fabric?
On each fabric product page, there is a pair of drop-down menus underneath the price of that fabric. These two menus determine the length of the cut you are ordering. The first is for full yards, and the second is for partial yards. For example, if you would like to order two yards of a fabric, select '2' from the first menu, and '0' from the second. Or if you'd like a half-yard cut only, choose '0' from the first menu, and '1/2' from the second! One more example: if you'd like 1 3/4 yards, choose '1' from the first menu, and '3/4' from the second!

Choose your amount before you click 'add to cart'. The default amount is one full yard. Your can also edit amounts from within your cart before checkout. 

The choices available in the drop-down menus reflect our current stock levels of any given fabric. If you are not able to choose '5' from the first menu, that means we have less than 5 yards in stock of that particular fabric.

All pieces are cut as one continuous length.

Do you cut continuous pieces of fabric?
Yes! However, sometimes there are splits on bolts that we don’t know about until we cut an order, although this is rare. If we’re low on a fabric and are unable to provide a continuous cut, we will always check with you before shipping and will refund your order if that doesn’t work for your project.

Can I order multiple cuts of the same fabric?
No, if you would like one fabric cut into several pieces, you would need to place multiple orders.

Bummer! What I want is sold out / I want more yardage than you have available! Will you be restocking?
Not all items can be restocked, but please feel free to get in touch if you’d like to check on or request a restock and we’ll see what we can do!

Can I order a fat quarter of fabric?
We do not currently offer 1/4 yard cuts due to time and financial restraints, but we do occasionally add pre-cut fat quarters to the website in limited quantities, as well our our own staff-curated Fat Quarter bundles!

Can I order swatches?
Unfortunately, we cannot swatch fabrics at this time. We do our best to provide accurate photos and as much information as possible for you to order the right fabrics.

Do you take special orders for fabrics?
At this time, we are not able to take special orders for fabrics, but if we run out of something that you’re interested in, please feel free to contact us and we’ll see if we are able to restock it.

Can I buy a gift card?
Absolutely! We think that would make a wonderful gift! Please go here to purchase the amount you would like. You will be emailed a digital certificate that you can print and gift, or forward to the recipient.

What is your privacy policy?
We do not share or sell information, and will only send email marketing if you elect to sign up for our email newsletter. In the future, will be tracking customer activity in order to offer frequent buyer discounts, but this will be an opt-in rewards system.


Visiting the shop


Do you have a storefront?
We do! We have an adorable little shop that is connected to Cut & Sew Studio in Morningside, Pgh. You can also order from our website and choose curbside pickup (though you really pickup in-store). You will get a confirmation email when your order is ready to pick up, and then you can come any time during opening hours, which are 11-6 Tuesdays to Fridays, and 11-4 Saturdays and Sunday.

Parking
We are located in a residential area and street parking is readily available! PLEASE do not park next to the yellow curbs right by the intersection - you will block bus traffic and cause traffic!

Accessibility
Our store is one level and there are no steps in or out. There is a very small ramp up to the front door, and we have an accessible bathroom. Firecracker is very small and sometimes we have bolts leaning on the floor - but we will run around and move anything that may be in your way!


Returns


Can I return unwanted items?
We will accept returns for store credit on unopened KITS and NOTIONS within 14 days of purchase. Original shipping charge is non-refundable and buyer pays return shipping. There are no returns on fabric.

Can I cancel my order?
We’ll do our best to cancel and refund any order if it’s not already been cut. Please reach out to us as soon as possible and we’ll see what we can do! Please keep in mind that we do not get our credit card fees refunded to us when you request a cancellation - so we are losing money if you change your mind.

What if I ordered the wrong product?
If you have not yet received your order, please reach out to us and let us know as soon as possible. If you have already received your order, we accept returns for store credit on unopened kits and notions. There are no returns on fabric.

Oh no! There's a mistake in my order!
We’re so sorry! Please let us know right away if this happens and we will correct it with no extra cost to you. Get in touch at hello@firecrackerfabrics.com!


Classes


Do you offer classes?
Our shop shares a space with Cut & Sew Studio, a fully-equipped sewing studio that offers wonderful classes for children and adults, ranging from an introduction to sewing to advanced pattern-making! We have a calendar here that links to their class pages, or you can go directly to the Cut & Sew Studio website.  (P.S. We share a space but not an owner! :) Please direct class-specific questions to their website!)


Other


Will you hem my jeans? Fix the hole in my shorts? Make curtains for me?
Nope! We do not offer tailoring or repair services, but check out Cut & Sew Studio to learn some sweet new sewing skills and tackle that fix-it project yourself. We are not able to recommend a local tailor or alterations expert, but a Google search should get you what you need!

Do you have sales?
We try to keep our fabric prices as low as possible, and also source discounted deadstock fabrics to help fabric prices affordable. We do have occasional sales, but cannot tell you specifically when or what will be in the sale beforehand.

Do you donate fabric gifts for raffles/NGOs?
We do! We love to support Pittsburgh based nonprofits! We’re not able to donate every time, but please email us at hello@firecrackerfabrics.com with your request.


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